TERMS AND CONDITIONS

PAYMENT to Feathers & Bows Couture Millinery can be made by the following methods:

Paypal - Paypal is one of the most secure methods of online payment.  You can pay through Paypal using your credit or debit card.

Cheque - For payments made by cheque, the cheque must be allowed to clear at the bank before the goods will be posted out to you.

 

ORDERS

Ordering direct from the website

Full payment must be made and received by Feathers & Bows, before your order can be depatched to you.  Please allow 7 working days for cheques to clear at the bank.

Cancellation of an order must be made within 24 hours, otherwise materials in specific colours may have already been ordered especially for your hat or headpiece.  Cancellations after 24 hours may incur the costs of the materials.  If work has already started on your order, a full refund will not be given, but an alternative design could be made for you.  Cancellation of an order up to 24 hours will be refunded.

For Bespoke orders 

A deposit will be required on date of placing the commission.  The deposit is non-refundable incase of cancellation of the order or change of mind on the design or materials.  The remaining balance due to be paid on completion of the commission.

Changes to orders or designs

Once production on an order has begun, materials will have been ordered and work will have started - any cancellation of the order, change of mind, or change of design, will incurr costs.  Costs for:  materials ordered, cut into or already worked on, materials or feathers dyed to match customers outfit, etc will have to be paid for. 

F&B are happy to make minor tweaks and changes to an already agreed design. However, if work has already started on an agreed design and then customer has changed their mind on the design and would like a different design, they will be charged also for materials and work done on the first design.

 

CHANGES TO THE WEBSITE

Changes to the information, products, descriptions, colour options and prices contained within the Feathers & Bows website may occur without prior notice.  This may be due to various factors including: availability of materials, supplies, colour options, price increases by suppliers, postal services, etc over which F&B has no control, sales and special offers.

 

COLOURS AND DESCRIPTIONS

Feathers & Bows Couture Millinery have taken great care and attention to the presentation of the contents of their website.  We have tried to ensure that all item descriptions and colour representations are as accurate as we can, but as all computer screens will vary in their display and colour representation as will peoples interpretations of descriptions, we hope you are able to find exactly what you are looking for.  If you are in any doubt as to the description of a product or on the colour selections, please contact us for some help and guidance.  Many customers find it easier when selecting a colour to send in a colour sample that they have matched to their outfit (or fabric sample, if having it made) and we will match it up to the materials.  We also dye materials and feathers. Most people use the colour cards found in DIY stores to match to.

 

PERSONAL INFORMATION

Feathers & Bows Couture Millinery do not store your personal information in our system.  We do not pass on your details to any other parties, websites or businesses.