TERMS AND CONDITIONS

PAYMENT to Feathers & Bows Couture Millinery can be made by the following methods:

Paypal - Paypal is one of the most secure methods of online payment.  You can pay through Paypal using your credit or debit card.

Cheque - For payments made by cheque, the cheque must be allowed to clear at the bank before the goods will be posted out to you.

Cash - Payment made by cash is for collections in person only.

ORDERS

When ordering direct from the website

Full payment must be made and received by Feathers & Bows, before your order can be depatched to you.  Allow 7 working days for cheques to clear at the bank.

Cancellation of an order must be made within 24 hours, otherwise materials in specific colours may have already been ordered especially for your hat or headpiece.  Cancellations after 24 hours may incur the costs of the materials.  If work has already started on your order, a full refund will not be given, but an alternative design could be made for you.  Cancellation of an order up to 24 hours will be refunded.

For Bespoke orders made in person

A deposit will be required on date of placing the commission.  The deposit is non-refundable incase of cancellation of the order or change of mind on the design or materials.  The full amount to be paid on final fitting appointment or on collection.

Changes to orders or designs

Once an order as begun production, materials have been ordered and work has started - any cancellation of order, change of mind, change of design will incurr costs.  Costs for:  materials ordered, cut into or already worked on, materials or feathers dyed to match customers outfit, etc will have to be paid for.  If work has already started on originally agreed design and then customer has changed their mind on the design and would like a different design, they will be charged also for materials and work done on first design. F&B are happy to make minor tweaks and changes to an already agreed design.

 

HAT HIRE SERVICES

When hiring a hat, fascinator or headpiece it is our policy to take a deposit/holding fee at the time of hiring, which is the same amount as the agreed hire fee.  This is refunded when the hat, fascinator or headpiece is returned in perfect condition. 

You are advised to not wear the hat, fascinator or headpiece in the rain.  If it is raining, please use an umbrella or remain under cover.  The rain will cause damage to the hat, fascinator or headpiece.

If the hat, fascinator or headpiece is returned damaged or ruined by the weather, you will incur costs to cover the damage.  If the hat, fascinator or headpiece is damaged beyond repair, you will be liable to cover the full cost of the item.  If the damage is repairable, the deposit/holding fee will be retained to cover the repairs.  If the hat, fascinator or headpiece becomes lost or stolen whilst you are hiring it, you will be liable to cover the full cost of the item.

The hire fee covers you for up to three days, which are collecting, wearing and returning days.  If you require the hire for longer, please let us know so that we can make arrangements and not hire the item out to another customer.

 

CHANGES TO THE WEBSITE

Changes to the information, products, descriptions, colour options and prices contained within the Feathers & Bows website may occur without prior notice.  This may be due to various factors including: availability of materials, supplies, colour options, price increases by suppliers, postal services, etc over which we have no control, sales and special offers.

COLOURS AND DESCRIPTIONS

Feathers & Bows Couture Millinery have taken great care and attention to the presentation of the contents of their website.  We have tried to ensure that all item descriptions and colour representations are as accurate as we can, but as all computer screens will vary in their display and colour representation as will peoples interpretations of descriptions, we hope you are able to find exactly what you are looking for.  If you are in any doubt as to the description of a product or on the colour selections, please contact us for some help and guidance.  Many customers find it easier when selecting a colour to send in a colour sample that they have matched to their outfit (or fabric sample, if having it made) and we will match it up to the materials.  We also dye materials and feathers. Most people use the colour cards found in DIY stores to match to.

PERSONAL INFORMATION

Feathers & Bows Couture Millinery do not store your personal information in our system.  We do not pass on your details to any other parties, websites or businesses.